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Monthly Archives: September 2014


What is CRM (Customer Relationship Management)? Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support. CRM (customer relationship management) is a term for methodologies, software and Internet capabilities to help manage enterprise customer relationships. What is the Characteristics of CRM (Customer Relationship Management)? Relationship management is a customer-oriented feature with service response based on customer input, one-to-one solutions to customers’ requirements, direct online communications with customer and......

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